How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You will receive a confirmation email with your order details once your payment has been processed.
Can I change or cancel my order after submitting it?
We strive to dispatch orders quickly, so it may not be possible to change or cancel an order once it has been accepted. Please carefully check the items, sizes, and address before finalizing your purchase. If you notice any errors, please contact us as soon as possible at geral@trilogiaboutique.pt and we will do our best to assist.
I noticed an error in the delivery address. What do I do?
Contact us immediately at geral@trilogiaboutique.pt. We are not responsible for delays or losses resulting from incorrect or incomplete addresses, so always confirm your details before placing the order.
When will my order be dispatched?
Orders placed on weekdays before 11:00 AM are dispatched on the same day. Orders placed after this time, on weekends, or public holidays are dispatched on the next business day. All shipments are made via CTT Expresso, with a tracking number.
How much does shipping cost and how long does it take?
We offer free shipping on all orders of €75 or more, to any destination. For orders below this value:
| Destination | Estimated time | Cost |
|---|---|---|
| Mainland Portugal | 1 to 2 business days | €5.00 |
| Azores and Madeira | 2 to 5 business days | €8.00 |
| Peninsular Spain | 1 to 3 business days | €6.00 |
| Rest of Europe | 2 to 7 business days | €18.00 |
| Rest of the world | 3 to 10 business days | €38.00 |
Delivery times are estimates from the carrier and may be affected by factors beyond our control. For shipments outside the EU, the time does not include customs clearance time.
How can I track my order?
Once your order has been dispatched, you will receive an email with the tracking number. You can track the delivery on the CTT website, under "Track object", on the CTT App, or on 17TRACK.
My order is delayed or hasn't arrived. What do I do?
If your order does not arrive within the expected timeframe, please write to us at geral@trilogiaboutique.pt and we will address the matter with the carrier.
I received a damaged or wrong item. What now?
Always inspect your order upon receipt. If the item arrives damaged, defective, or if you receive an incorrect item, please contact us immediately at geral@trilogiaboutique.pt so we can resolve the situation.
What is the deadline for returning an item?
You have 14 days after receiving the order to request a return, for any reason and without needing justification, in accordance with European Union legislation.
What are the conditions for a return?
The item must be in the condition you received it: unused, unworn, with tags, and in its original packaging. You must also present the receipt or proof of purchase. A devaluation may be deducted from the refund if the item shows signs of handling beyond what is necessary to ascertain its nature and characteristics.
How do I initiate a return?
Contact us at geral@trilogiaboutique.pt. If the return is accepted, we will send you a return shipping label and all instructions. Items returned without prior request will not be accepted.
How do exchanges work?
The quickest way to ensure you receive the item you want is to return the original item and, after the return is accepted, make a new separate purchase.
Can sale or promotional items be returned?
Yes. Sale or promotional items can be returned under the same conditions as other items, within the 14-day period. However, we do not accept returns of gift cards or certain items such as personalized products or personal care products.
When will I receive my refund?
After we receive and inspect your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded via your original payment method within a maximum of 14 days. Your bank or credit card company may require additional time to process the refund. If more than 14 days pass after approval without you receiving the refund, please contact us.
How can I contact you?
We are available via:
- Email: geral@trilogiaboutique.pt
- Phone: +351 911 513 350 (call to national mobile network)
- WhatsApp: https://wa.me/351911513350